Privacy Policy

This policy explains how LefamTech, Lda, a company registered in Mozambique, handles personal data when you visit appvise.ai, create an Appvise account, or use our web and mobile services. Contact us at privacy@appvise.ai.

1. Our role

We are the controller for data about Appvise visitors, account holders, and customers. When a customer uses Appvise to collect or store personal data in an app, the customer decides why and how that data is used. The customer is the controller and Appvise is its processor under our Data Processing Addendum. If you use an app built by one of our customers, contact that app's owner first about your data.

2. Data we collect

• Account and workspace data: name, email address, sign-in method, profile details, workspace membership, role, and settings.
• Billing data: plan, purchases, invoices, transaction status, and billing contact details. Appvise does not receive your full card number.
• Customer Content: prompts, messages, generated code and output, app definitions, database records, files, images, and data you or your app's end-users submit. Connection credentials are also processed when you choose to connect an external service.
• Usage and technical data: IP address, approximate country, browser, device and operating-system details, pages and features used, logs, usage counts, and crash or performance data.
• Communications: support requests, abuse reports, feedback, and other messages you send us.
• Website and campaign data: cookie identifiers, consent choices, referral pages, campaign parameters, and advertising click identifiers.

We collect this data from you, your workspace administrator, people who use your apps, services you connect, and the providers that help us operate Appvise.

3. How and why we use data

• to create accounts and provide, host, bill, and support the service;
• to generate and run the apps and AI features you request;
• to secure Appvise, prevent abuse, and investigate incidents;
• to diagnose problems and understand how the product is used;
• to communicate about the service and respond to requests; and
• to comply with law and enforce our agreements.

Where a legal basis is required, we rely on performance of our contract, our legitimate interests in operating and securing Appvise, your consent for optional cookies or marketing, and compliance with legal obligations. You may withdraw consent at any time.

4. AI processing

Appvise sends the prompts, code, files, or images needed for a requested AI feature to managed AI providers. The provider depends on the feature and plan. Appvise does not use Customer Content to train its own models or for advertising, and we use commercial API services that do not train on that content by default. Current AI providers are listed in the DPA.

5. When we share data

We share only what is needed with:

• Infrastructure and AI providers that host Appvise, store data, send email, monitor errors, and run requested AI features;
• Polar Software, Inc., our billing provider and merchant of record, which uses payment processors such as Stripe;
• Google when you choose Google sign-in, and third-party services you choose to connect to an app;
• PostHog for EU-hosted product analytics and Sentry for crash and performance monitoring; and
• Meta, Google Ads, Reddit, LinkedIn, and TikTok for campaign measurement where our consent controls and applicable law allow it.

We may also disclose data when required by law, to protect people or the service, or as part of a merger, financing, or sale of the business. An app owner may make app content public or share it with people they invite.

We do not sell personal data for money. Some laws define advertising measurement as a "sale" or "sharing"; where they do, you can opt out through our privacy controls.

6. Cookies and privacy choices

Essential cookies keep you signed in, protect forms, remember settings, and keep the service working. Optional analytics and advertising technologies help us understand product use and measure our own campaigns. In regions where consent is required, optional technologies stay off until you opt in. Elsewhere, they may run until you opt out.

Use “Your Privacy Choices” in the site footer to change your settings. We also honour Global Privacy Control and browser Do Not Track signals by turning off optional analytics and advertising.

7. International processing

We operate from Mozambique and use providers in the European Union, the United States, and other countries. Data may therefore be processed outside your country. Where required, we use contractual or other recognised safeguards for international transfers.

8. Retention and deletion

We keep account data and Customer Content while the account or workspace is active and as needed to provide the service. You can delete projects, content, or your account using the controls available in Appvise. Deletion removes data from active systems; limited copies may remain temporarily in logs, backups, or fraud and security records until they expire. We retain billing, legal, and support records for as long as reasonably needed for those purposes or required by law.

9. Your rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal data; restrict or object to processing; withdraw consent; and complain to a data-protection authority. Email privacy@appvise.ai to exercise a right. We may need to verify your identity.

For data inside a customer's app, contact the app owner. We will assist the owner with a valid request. We do not use personal data to make solely automated decisions about you that have legal or similarly significant effects.

10. Security

We use technical and organisational safeguards appropriate to the service, including encryption in transit, access controls, project separation, monitoring, and controlled handling of credentials. No online service is completely secure, so please use a strong sign-in method and report suspected account misuse promptly.

11. Children

Appvise accounts are not intended for anyone under 18. A customer that makes an app available to children is responsible for the notices, consent, safeguards, and age rules that apply to that app.

12. Changes and contact

We will post changes here and update the date above. If a change materially affects how we use personal data, we will provide additional notice where required. Send questions or requests to privacy@appvise.ai.