Help desk app for customer requests
Requests arrive by phone, email and at the counter. Log each one as a ticket with an owner and a priority, and keep its notes and history on it.
Use Help Desk Inbox
A ready-made app you can change in chat. See the template
Edit the request if you like. Free to start, no credit card.
What this request builds
- Tickets with the customer, a priority, an owner and a status
- Emails to your help desk address opened as tickets
- Replies sent to the customer by email
- Notes on each ticket, with internal notes kept to your team
- Customers can sign in to follow their own tickets
It covers part of this list. Ask in chat for the rest.
Questions
- Can customers email us instead of signing in?
- Yes. Each email to your help desk address opens a ticket, and your replies go back to the customer by email.
- Can we add categories or a weekly report?
- Yes. Ask in chat for a category field, filters or a report of the tickets closed each week.